qqulsa is committed to protecting your personal data with the same care and professionalism we apply to every aspect of our platform. This Privacy Policy explains exactly what we collect, why we collect it, and how it is kept secure.
📅 Last Updated: January 2026These highlights summarise our most important data commitments. All players are encouraged to read the full Privacy Policy below for complete details.
All data transmitted between your device and qqulsa's servers is protected by 256-bit SSL/TLS encryption. Your financial details, personal information, and account credentials are never transmitted in plain text.
qqulsa does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Your information is used exclusively to operate and improve your experience on our platform.
You may request the deletion of your personal data at any time, subject to our legal retention obligations. Data erasure requests are processed within 30 days of verified submission to our support team.
qqulsa collects only the personal data that is strictly necessary to provide our services, verify your identity, process transactions, and comply with applicable anti-money-laundering obligations.
We use cookies to maintain session security, remember your preferences, and analyse platform performance. You can manage cookie preferences through your browser settings. We do not use cross-site tracking cookies for advertising.
You control what communications you receive from qqulsa. Promotional emails and SMS notifications can be opted out of at any time via your account settings. Transactional and security notifications cannot be disabled as they are essential to account safety.
qqulsa is an internationally operated online betting and gaming platform designed specifically for players in Indonesia. We take our responsibilities regarding the privacy and security of our players' personal data extremely seriously. This Policy has been drafted in accordance with internationally recognised data protection principles — including those set out in the General Data Protection Regulation (GDPR) framework — and reflects our genuine commitment to transparency, fairness, and data minimisation.
This Policy applies to all personal data processed by qqulsa in connection with the operation of the Platform, whether submitted during account registration, collected automatically during your use of our services, or provided through correspondence with our customer support team. It covers data processing activities relating to all products and services available on qqulsa, including sports betting (football, badminton, MotoGP, esports), live casino, slot games, and togel (Indonesia's traditional numbers lottery).
If you have any questions about how your personal data is handled, please contact us at [email protected] before using our services.
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, email address, phone number, date of birth, payment details, and device identifiers. |
| "Processing" | Any operation performed on personal data, including collection, recording, storage, use, disclosure, erasure, or destruction. |
| "Data Controller" | qqulsa — the entity that determines the purposes and means of processing your personal data. |
| "Data Processor" | A third party that processes personal data on behalf of qqulsa under a contractual obligation and in accordance with our instructions. |
| "KYC" | Know Your Customer — the identity and age verification process used to confirm a Player's identity, age, and payment method ownership. |
| "Cookies" | Small text files placed on your device by the Platform to enable core functionality, remember preferences, and support analytics. |
| "Third-Party Service Provider" | An external company engaged by qqulsa to deliver specific services (e.g., payment processing, game provision, fraud detection) that involves access to limited personal data. |
When you create an account on qqulsa, we collect the following information:
To comply with our identity verification and anti-money-laundering obligations, we collect:
We collect records of all deposit and withdrawal transactions processed through your account, including transaction amounts in IDR, timestamps, payment method used, and transaction reference numbers. We do not store complete bank account numbers or card numbers — only masked identifiers sufficient for verification purposes.
We automatically collect data about how you interact with the Platform, including:
When you contact our customer support team or submit feedback, we retain records of all correspondence including email exchanges, live chat transcripts, and support ticket content. This data is used to resolve disputes, improve service quality, and train our support team.
qqulsa collects your personal data through the following channels:
qqulsa processes your personal data for the following specific purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating and maintaining your account, processing logins, and managing account settings and preferences. |
| Identity Verification | Confirming your identity, age (21+), and place of residence as required by our KYC and responsible gaming obligations. |
| Transaction Processing | Processing deposits and withdrawals via Indonesian banks and e-wallets, and maintaining accurate finan cial records. |
| Fraud Prevention | Detecting and preventing fraudulent activity, money laundering, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions. |
| Responsible Gaming | Monitoring betting patterns to identify at-risk behaviour and applying appropriate intervention tools such as deposit limits and self-exclusion. |
| Customer Support | Responding to queries, resolving disputes, and improving the quality of our support services through review of interaction records. |
| Platform Improvement | Analysing aggregated usage data to enhance platform performance, user experience, and game offerings. |
| Marketing Communications | Sending promotional offers, bonus notifications, and seasonal campaign information — only where you have opted in to receive such communications. |
| Legal Compliance | Meeting our obligations under applicable anti-money-laundering, counter-terrorism financing, and data protection regulations. |
qqulsa processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
qqulsa engages a limited number of trusted third-party service providers who process personal data on our behalf under strict contractual data-processing agreements. These providers are permitted to use your data only for the specific purposes for which they have been engaged and are prohibited from using it for any other purpose. Categories of authorised processors include:
qqulsa may disclose your personal data to law enforcement agencies, regulatory authorities, or other governmental bodies where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of qqulsa, our players, or the general public. We will notify you of any such disclosure where permitted to do so by applicable law.
In the event of a merger, acquisition, restructuring, or sale of all or part of qqulsa's business operations, your personal data may be transferred to the acquiring entity as part of that transaction. We will endeavour to provide reasonable advance notice of any such transfer and ensure that the receiving entity is bound by equivalent data protection obligations.
qqulsa retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, accounting, and reporting obligations. The following retention periods apply as a general guide:
Where personal data is no longer required for any legitimate purpose, it will be securely deleted or anonymised in accordance with our internal data destruction protocols.
qqulsa implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Key measures include:
Despite these measures, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a risk to your rights and freedoms, qqulsa will notify affected players without undue delay and take all reasonable steps to contain and remediate the breach.
Cookies are small text files stored on your device by your web browser when you visit the Platform. They allow qqulsa to recognise your device on subsequent visits, maintain your session, remember your preferences, and collect analytics data to improve platform performance.
| Cookie Type | Purpose | Consent Required? |
|---|---|---|
| Essential Cookies | Required for core Platform functionality — session management, login authentication, and security tokens. The Platform cannot function without these cookies. | No |
| Preference Cookies | Remember your settings such as language preference, display options, and notification preferences across sessions. | Yes |
| Analytics Cookies | Collect aggregated, anonymised data about how Players navigate and use the Platform. Used to identify performance issues and improve the user experience. | Yes |
| Security Cookies | Support fraud detection and account security monitoring — for example, flagging logins from unrecognised devices or locations. | No |
You can manage or disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the Platform. qqulsa does not use cross-site advertising cookies or third-party tracking pixels for behavioural advertising purposes.
As a player on qqulsa, you are entitled to exercise the following rights in relation to your personal data. Requests may be submitted at any time by contacting [email protected]. We will respond to all valid requests within 30 days.
Request a copy of all personal data we hold about you, along with information on how it is being used.
Request correction of any inaccurate or incomplete personal data held in your account profile.
Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations.
Request that we restrict processing of your data in certain circumstances — for example, while a dispute regarding data accuracy is being resolved.
Request a structured, machine-readable copy of your personal data to transfer to another service provider.
Object to the processing of your data for direct marketing purposes or where processing is based on our legitimate interests.
qqulsa's services are strictly intended for adults aged 21 years and older. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under 21 years of age, we will immediately close the associated account and permanently delete all related personal data.
Parents and guardians who believe that a minor may have registered an account on qqulsa are urged to contact us immediately at [email protected]. We take such reports seriously and will investigate and act without delay.
qqulsa is an internationally operated platform. As a result, your personal data may be processed or stored in jurisdictions outside of Indonesia. Where personal data is transferred internationally, qqulsa ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Policy. These safeguards may include:
By using qqulsa, you acknowledge and consent to the international transfer of your personal data as described in this clause.
The qqulsa Platform integrates services provided by third-party organisations, including game studios, payment processors, and analytics providers. While qqulsa takes care to work only with reputable, security-conscious partners, we are not responsible for the privacy practices of third-party organisations in respect of data they independently collect or process in connection with their own services.
Where third-party services are embedded within the Platform (for example, live casino streams from Evolution Gaming or slot games from Pragmatic Play), those providers may collect certain technical data (such as session identifiers) directly from your device. Such collection is governed by the respective provider's own privacy policy. qqulsa does not control or accept liability for third-party data collection practices beyond the scope of our processor agreements.
qqulsa reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or operational requirements. When material changes are made, we will notify registered Players via email or an on-platform notification prior to the changes taking effect. The "Last Updated" date at the top of this document reflects the most recent revision.
Your continued use of qqulsa following the publication of any amendment constitutes your acceptance of the revised Policy. If you do not agree with any revised terms, you should stop using the Platform and request account closure in accordance with the Terms & Conditions.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by qqulsa, please contact our Data Protection team using the details below:
For questions specifically about your account, deposits, withdrawals, or game rules, please visit our FAQ page before contacting support — most common queries are answered there in detail.
To review your rights under our Terms & Conditions or to access our Responsible Gaming tools and resources, please use the respective links in our navigation menu.
Have questions about how qqulsa handles your personal information? Our support team is available around the clock to assist. You can also explore our Terms & Conditions or visit our FAQ for quick answers.